"I am passionate about celebrating people and I believe that everyone deserves the story of their life, in all it's intricate and unique beauty, to be told at their funeral."
"I know we thanked you on the day but we just wanted to let you know again how thankful we are - it was a lovely service for our Mum and we will always be so grateful you portrayed our mum and her life so well for us.
Everyone we spoke to at the wake mentioned how lovely the service was and how amazing you were. They truly felt you were emotionally invested in speaking about our mum and her life and that made an impact on them all so thank you from everyone who attended as well."
THE FUNERAL DIRECTOR:
"The family have been in and said you were very nice.
From my point of view everything was fine and I know you did your research. For me the main thing is that my clients are happy, which clearly both T and J were."